Terms of Sale

Tours

  1. Tour itineraries are pre-defined and could be changed without notice.
  2. Itinerary can be customized by guests for private tours only.
  3. Tour duration differs base on tour itinerary. Please refer to tour itinerary for timings.
  4. Tour extension is available upon guest request and is subject to an overage time charge. Overage time charge varies depending on vehicle type, prices starts at $100 per hour plus applicable taxes.
  5. There will be no additional charge if the tour exceeds the expected time because of circumstances beyond the control of the tour guide or the guest. E.g. traffic congestion.
  6. Tour vehicle may be different than what is seen on the website or in brochure and could be changed without notice.
  7. Some tour packages include 3rd party attractions. If a bundled 3rd party attraction becomes unavailable, VIP Ontario Tours will replace that attraction with another attraction of similar or greater value.
  8. Guest can purchases additional attractions while on tours. Verbal authorization will be used to process payments.
  9. 15% gratuity will be added to all private charters with over 15 guests.

Payments

  1. Payments are accepted via major Credit Cards, Interact, PayPal or Cash.
  2. Reservations must be paid in full before the tour begins.
  3. All prices are quoted in Canadian dollars.
  4. Taxes are not included in price.
  5. Gratuity is not included in price and paid at guest discretion.

Gift Certificates

  1. Gift certificates do not expire.
  2. Guest must be 18 yrs. old to redemption gift certificates.
  3. Gift certificates can be used towards tour upgrades.
  4. Tour package gift certificates can be substituted for a tour of similar value or applied to a tour with greater value with difference in price payable to VIP Ontario Tours.
  5. Gift certificates are non-refundable.

Promotions and Discounts

  1. Promotions and discounts cannot be combined with any other offer.
  2. Promotions and discounts cannot be redeemed after the expiry date.

Cancellations and Refund policy

  1. Full refunds on most cancellation made with 48 hrs of scheduled pickup time. (Does not apply to Private charters).
  2. No refunds for late cancellations, exception are made on a case by case basis.

Damage to property

  1. Littering of vehicle by guests are subject to $250 cleaning fee.
  2. Guest are responsible for repairs of damages to vehicle due to guest negligence.
CONTACT INFO

88 Queens Quay West
# 2500 Toronto, ON
M5J 0B8

Web: vipcanadatours.com